Medical Virtual Assistant
Medical Virtual Receptionest to help Doctors
Established practice
If you are an established practice, we have a team of virtual reception staff that specialise in established practices. There is a full suite of services available to you. Please enquire for further information.
How the service works
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Initial meeting – we meet with you to discuss your set up requirements.
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Arranging your phone number – we arrange your phone number to divert to our switchboard, you own the phone number.
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Taking your calls – your calls are answered as you choose – for example, “Good Morning, Dr Smith’s rooms, how may I assist you?” We are your staff. Our virtual reception is open 24/7 days a week.
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Handling your enquiries – all queries from patients are answered in a timely and efficient manner, with messages forwarded to you via email. When a referrer calls, we attend to them as your personal staff.
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Booking in your patients – appointments are booked directly into your software, we are proficient in most platforms. Appointments are strategically booked to maximise time efficiency for the doctor (e.g. we avoid scheduling gaps and will aim to fill gaps).
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Confirm your appointments – all appointments are confirmed 2 days prior via SMS – essential for compliance and cash flow!
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Organise consulting lists – final consulting lists are faxed or emailed to you – you simply walk in and start seeing patients.
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No shows are followed up – any patients who don’t arrive for their appointment are followed up twice (as per below). The care of patients is handed back to the referring doctor to satisfy legal requirements.
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Letter is sent – same day
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If no reply, follow up letter sent – 2 weeks later
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Letter goes to referring doctor
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Updating referrals – we update and upload your referrals. All is completed as if we are sitting in your office.
Administration & Billing
If you require, we can also provide a billing service for you.
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Consultation Billing
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We invoice and collect payments from patients
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We process all receipts into your nominated system
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We submit the Medicare on-line rebate for the patient, issue them with the benefit statement or invoice receipt for their consultation
Operation Bookings
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We co-ordinate all aspects of operation bookings – hospital theatre bookings, anaesthetist and assistant allocations, elective admission forms, public admission forms and any other associated paperwork
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We liaise with patients on your behalf regarding pre-operative preparation and complete health fund checking
Operation Billing
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We use ECLIPSE online billing for health funds, ensuring that all fee schedules (including Medicare) are up to date
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We can bill patients any Out of Pocket expenses for the procedure and issue an informed financial consent
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We can assist all specialists with registration with all private health funds
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We lodge all operation billings online via ECLIPSE and report all ECLIPSE payments received into the bank account of your choice
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We go through any ECLIPSE rejections correcting and resubmitting claims as requested by Medicare within 5 days of notification of the rejection
Transcription
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We can set up document templates for your transcriptions (eg: initial consultation correspondence, review consultation correspondence, operation report correspondence)
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We transcribe all consulting/operating notes received via batching or by logging in remotely to your preferred medical software within 24 – 48 hours of receipt of voice file
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We advise/submit the batch/correspond for your review and correction and distribute the correspondence the same day that the transcription has been approved
Cost effective – Our Virtual Systems Save You Dollars.
Our Medical Receptionist service lets you take advantage of the entire MedVR team, no matter where you are located, at a cost significantly less than staff wages.
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Flexibility – As Your Practice Needs Change
Your private practice needs are constantly evolving – MedVR evolves with you. Our service adapts to meet your changing requirements. You have the flexibility and control to select a service package to suit your current needs, and switch between service areas as your demands fluctuate.