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FAQs
Curious about working with a MedVR Medical Virtual Receptionist or Dental Virtual Receptionist? These answers will help.
Services
1
What kinds of tasks can MedVR’s Medical Virtual Receptionists and Dental Virtual Receptionists handle in a healthcare office?
Our Medical Virtual Receptionists and Dental Virtual Receptionists successfully handle medical reception (supporting the phone lines), appointment management and scheduling, insurance authorisation, insurance verification, medication refills, medical records management, billing, collections, and other tasks. They can even help you with personal matters if you wish.
2
Can your Medical Virtual Receptionists and Dental Virtual Receptionist
work in any type of medical or healthcare practice?
Absolutely. Our Medical and Dental Virtual Receptionist can work in practices of all sizes and specialties.
Who are your Medical and Dental Virtual Receptionist?
1
Do your Medical Virtual Receptionist and Dental Virtual Receptionist have a medical/healthcare background?
Yes, all of our Medical Virtual Receptionist and Dental Virtual Receptionist are healthcare professionals based in the Australia and New Zealand Canada and Philippines. Most are Registered Nurses with four years of rigorous nursing school and clinical experience. They thus bring valuable familiarity with healthcare terms and procedures to their positions.
2
How do you recruit and vet your Medical Virtual Receptionist and Dental Virtual Receptionist ?
We invest a lot of time, money and effort into our recruiting and vetting processes to ensure we provide high-quality talent. We have a highly experienced recruitment team on the ground in the many country that is constantly sourcing talent. Our extensive vetting screens for communication skills, attitude, aptitude, work ethic, dedication, coachability, integrity, commitment, consistency, and reliability. We personally talk to potential Virtual Receptionist past employers and assess them on a variety of tests, including personality, to make sure that they meet our standards.
3
What training do your Medical Virtual Receptionist and Dental Virtual Receptionist have?
Each of our Medical Virtual Receptionist and Dental Virtual Receptionist undergoes our founder-designed intensive training process so that they’re familiar with common EHR/EMR systems, HIPAA compliance, security protocols, and best-practice remote working procedures. This is, of course, in addition to their healthcare education and experience. Most of our Virtual Receptionist are Registered Nurses, though some have other healthcare degrees.
Once hired, you’ll need to train your Medical Virtual Receptionist and Dental Virtual Receptionist on the specific workflow to which they will be assigned in your office, the same way you’d need to train any new in-house employee that comes with a solid professional foundation.
4
Where are your Medical Virtual Receptionist and Dental Virtual Receptionist located?
We mostly recruit Medical Virtual Receptionist and Dental Virtual Receptionist from the many country . The country has a combination of factors that make it the ideal location:
1) English is the first language taught in school and the country’s official language
2) The Philippines is home to world-class nursing and medical talent
3) A strong work ethic is embedded in the culture. Your Medical Virtual Receptionist and Dental Virtual Receptionist will be highly motivated to impress you, as you are giving them a tremendous opportunity. While the wage we pay may seem modest by Western standards, MedVR’s pay and benefits are industry-leading and are above what our Medical Virtual Receptionist and Dental Virtual Receptionist could earn in their local economy.
4) Since AUS companies and AUS based healthcare companies are a major employer in the Australia ,New Zealand ,Canada and Philippines
5
Where do they work from – office or home?
We allow our Medical Virtual Receptionist and Dental Virtual Receptionist to work from the comfort of their homes. This allows us to attract the best talent regardless of location and is an incentive for highly talented professionals to join MedVR.
6
How are their communication skills?
The Philippines is home to the third-largest English-speaking population in the world, behind the United States and the United Kingdom. English is the first language taught in school and is the official language of the Philippines.
7
How old are your Medical Virtual Receptionist and Dental Virtual Receptionist ?
While the age varies, most of our Medical Virtual Receptionist and Dental Virtual Receptionist tend to be in the 25-35 age range.
8
Can you introduce me to a sample Medical Virtual Receptionist and Dental Virtual Receptionist so I can see who I’d be working with?
Absolutely! Reach out to our team, and we can schedule a discovery call at your convenience.
Working with your Medical Virtual Receptionist and Dental Virtual Receptionist
1
How will hiring our Medical Virtual Receptionist and Dental Virtual Receptionist improve my bottom line?
Starting at $17 per hour, our flat rate offers you up to 40% savings relative to the cost of an in-house employee once you factor in minimum wage, payroll taxes, and cost of office space. When you work with MedVR’s Medical and Dental Virtual Receptionist , you will also avoid the significant legal liability that comes with hiring an in-house employee in certain states.
Additionally, using a virtual medical or dental receptionist to answer your phone lines means that potential patients calling into your practice won’t go to another provider simply because they could not get through to you. For doctors using our scribe/transcription service, the time saved by not having to update your EHR/EMR will allow you to see more patients per day.
2
Does MedVR provide support once a Medical and Dental Virtual Receptionist is hired?
We take great pride in successful client outcomes and providing world-class customer service. While the integration of a Medical Virtual Receptionist or Dental Virtual Receptionist is seamless and clients rarely need to ask for our guidance, we are happy to provide any Receptionist you’d like. Our team has great expertise into how your office can best use your Medical and Dental Virtual Receptionist , and we are available to guide you with best practices during the Medical Virtual Receptionist onboarding process and beyond.
3
How do I train my Medical Virtual Receptionist and Dental Virtual Receptionist and communicate with them virtually?
To train your Medical Virtual Receptionist and Dental Virtual Receptionist , we recommend using the recording feature on any HIPAA compliant video-conferencing software such as Zoom or Skype. For ongoing communications, we recommend phone calls, texts, email, your EHR/EMR and video-conferencing as you see fit.
If your office uses a traditional analog phone system, we recommend that your Medical Virtual Receptionist and Dental Virtual Receptionist download an app onto their smartphone/personal computer that functions as an Australian phone number from which they can receive incoming phone calls or make outgoing phone calls using a phone number that can be linked to your practice.
If your office is using a VoIP/digital phone, your Medical and Dental Virtual Receptionist can simply download your VoIP/digital phone provider’s application onto their smartphone/computer and use it as an Australian phone number. We also recommend you provide your Medical or Dental Virtual Receptionist with an official clinic email address from your practice so that they can email your office staff, your patients or other healthcare offices as necessary.
4
How do I make sure my Medical Virtual Receptionist and Dental Virtual Receptionist is actually working if I can’t see them in the office?
We install sophisticated time-tracking software onto their computers. This software allows our internal staff to carefully monitor their web activity/mouse movement during work hours you’ve set for them to ensure they are being productive. We can provide you with summary activity reports from the time tracking software should you desire. Your Medical Virtual Receptionist and Dental Virtual Receptionist only gets paid and you only get charged when they’re logged into the time-tracking software.
Needless to say, we have high expectations of our Medical Virtual Receptionist and Dental Virtual Receptionist in terms of reliability and performance. We vet for work ethic, and we expect our Medical and Dental Virtual Receptionist to be committed to delivering the performance you deserve every day.
5
What about HIPAA compliance and PHI security?
Our Medical Virtual Receptionist and Dental Virtual Receptionist are all certified in HIPAA training. At onboarding, our staff checks that their computer hardware and anti-virus software meet our specifications. Clients should have their Medical and Dental Virtual Receptionist (s) sign Business Associate Agreements. There is no need for our company itself to sign a BAA since we don’t have access to Patient Health Information.
6
Given the time difference between the Australia and The New Zeland ,Canada and Philippines, will my Medical and Dental Virtual Receptionist work my hours?
Despite the time difference between the AUS Canada New Zealand and Philippines, your Medical Virtual Receptionist and Dental Virtual Receptionist will work your office hours or whatever hours you need them to work.
7
Are there minimum or maximum hours for a single Medical Virtual Receptionist and Dental Virtual Receptionist ? Is there an extra charge for overtime, night or weekend coverage?
Most clients generally have their Medical Virtual Receptionist and Dental Virtual Receptionist work 40 hours per week. We ask that our clients employ their Medical Virtual Receptionist and Dental Virtual Receptionist for a minimum of 30 hours per week. We find that the most talented/sought-after employees are looking for full-time employment of at least 30 hours per week. In terms of a maximum, there is no hard-and-fast rule. Clients are welcome to ask their Medical Virtual Receptionist and Dental Virtual Receptionist to work beyond 8 hours per day or 40 hours per week, within reason. As long as the Medical Virtual Receptionist and Dental Virtual Receptionist is willing to work extra, which is true in the majority of cases, that is totally fine with us. No matter how many hours your Medical Virtual Receptionist and Dental Virtual Receptionist works, the rate stays at the same low price.
8
Do the VRs really start at just $17/hour? How do I pay for my Medical and Dental Virtual Receptionist ?
Yes, the all-in cost for our Medical Virtual Receptionist and Dental Virtual Receptionist services starts at just $17 per hour and that includes everything. There are no set up fees or other hidden costs that you’d have to pay MedVR. The fee is the same regardless of the tasks that your Medical and Dental Virtual Receptionist is doing. Clients will be charged twice a month for services rendered the two weeks prior. Clients are charged via a credit card that is left on file.
9
Do labor laws apply?
Since our Medical and Dental Virtual Receptionist do not live or work from within the Australia, your local state and federal labor laws and employment protections do not legally apply. This means that you do not have any legal liability towards the Medical and Dental Virtual Receptionist and need not be worried about frivolous employment lawsuits, since the Medical and Dental Virtual Receptionist cannot sue you. However, clients are expected to treat their Medical and Dental Virtual Receptionist with dignity and respect. We encourage clients to give the Medical and Dental Virtual Receptionist two paid 15-minute breaks per day and an unpaid lunch break.
10
Will I work with the same person everyday?
Medical Virtual Receptionist and Dental Virtual Receptionist are fully dedicated to and specifically hired by your practice. We encourage you to think of your Medical Virtual Receptionist or Dental Virtual Receptionist as your own employee for all intents and purposes. It’s going to be the same person every day. This allows the Medical Virtual Receptionist or Dental Virtual Receptionist and the doctor/in-house staff to develop an ever-stronger work relationship and allows the Medical Virtual Receptionist or Dental Virtual Receptionist to become a master of the practice workflow.
11
How does your no-contract policy work? What if I want to change my Medical or Dental Virtual Receptionist or cancel this service?
We are very confident that you’ll be happy with our services, but if for any reason it’s not working for your office, you can swap your Medical or Dental Virtual Receptionist or cancel the service altogether whenever you’d like. Our no-contract policy means that our company and our Medical Virtual Receptionist have to earn your business every day, which is the way we want it to be. Working with a MedVR virtual Receptionist is simply a no-risk situation.
12
How will the Medical or Dental Virtual Receptionist seamlessly answer my phones and call third parties on behalf of my office?
Integrating medical reception is seamless as we have seen it done time and again with our clients. By having your Medical Virtual Receptionist or Dental Virtual Receptionist download a “digital phone app” (the fancy lingo for such an app is VoIP) on their smartphone and/or computer, your Medical Virtual Receptionist or Dental Virtual Receptionist will have an Australia phone number from your local area code that will be linked to your practice. This will allow the Medical Virtual Receptionist or Dental Virtual Receptionist to perform receptionist duties, receive incoming and making outgoing calls and no one can tell the difference.
13
I would like to try this service out. How does the process of interviewing and selecting my Medical and Dental Virtual Receptionist work?
Step 1: You tell us your needs
Step 2: We will send you an email with a number of candidates suited especially for your needs. The email will contain the resumes and one-minute video introductions of these candidates.
Step 3: You are then welcome to interview the candidates(s) of your choosing and decide who to hire.
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